1. Website Overview

In accordance with Article 6 of French Law No. 2004-575 of June 21, 2004, for Confidence in the Digital Economy, the identity of the various stakeholders involved in the creation and monitoring of the website www.hair-premium.com is specified below:

Publisher: HAIR PREMIUM

Owner: Goodthings EI, PARIS 17, France

Registered with the RCS of Paris under number 912133535

Contact: contact@hair-premium.com

Hosting Provider: Payhip

2. Terms of Use

Use of the website www.hair-premium.com implies full and unconditional acceptance of the terms of use described herein. These terms may be modified at any time, and users are therefore encouraged to consult them regularly.

The website is normally accessible at all times. However, technical maintenance may be scheduled by HAIR PREMIUM, which will strive to inform users in advance of the intervention times.

The site is regularly updated by HAIR PREMIUM. The legal notice may also be modified at any time and remains binding on the user, who is encouraged to refer to it frequently.

3. Description of Services Provided

The purpose of the website www.hair-premium.com is to provide general information about the company’s activities.

HAIR PREMIUM strives to provide accurate and up-to-date information. However, it cannot be held responsible for any omissions, inaccuracies, or outdated information, whether of its own doing or that of third-party partners.

All information provided is indicative, non-exhaustive, and subject to change.

4. Technical Limitations

The website cannot be held liable for material damage arising from its use. The user agrees to access the site using up-to-date equipment, free of viruses, and with a modern browser.

5. Intellectual Property

HAIR PREMIUM holds the intellectual property rights for all content accessible on the site (texts, images, graphics, logos, icons, software, etc.).

Any reproduction, representation, modification, publication, or adaptation of any part of the site, by any means or process, is prohibited without prior written permission from HAIR PREMIUM.

Unauthorized use constitutes infringement and may be prosecuted under Articles L.335-2 et seq. of the French Intellectual Property Code.

6. Limitation of Liability

HAIR PREMIUM shall not be held responsible for direct or indirect damages caused to the user's equipment during access to the site, including incompatibility or malfunction.

HAIR PREMIUM also disclaims any liability for indirect damages (such as loss of business or opportunities).

Interactive spaces (such as contact forms) are available to users. HAIR PREMIUM reserves the right to remove, without prior notice, any content that violates applicable legislation, particularly regarding data protection.

7. Personal Data Management

In compliance with French and European regulations (in particular Law No. 78-17 of January 6, 1978, as amended), users have the right to access, rectify, or object to personal data concerning them.

To exercise this right, users may submit a signed written request along with a copy of an identity document to the following address: contact@hair-premium.com

No personal information is published, exchanged, transferred, or sold without prior consent.

The site's databases are protected under the French law of July 1, 1998, implementing EU Directive 96/9/EC of March 11, 1996.

8. Hyperlinks and Cookies

The website www.hair-premium.com may contain links to other websites. HAIR PREMIUM does not have control over these sites and declines any responsibility for their content.

Browsing the website may result in the installation of cookies on the user's device. Refusing cookies may limit access to certain services.

Users can configure their browsers to manage cookies, as follows:

Internet Explorer: Tools > Internet Options > Privacy

Firefox: Options > Privacy > History > Use custom settings

Safari: Preferences > Advanced > Privacy > Content Settings

Chrome: Settings > Advanced > Privacy > Site Settings

The site uses cookies for purposes such as [audience measurement, personalization, etc.]. A cookie consent banner is displayed upon first visit to allow users to accept or refuse cookies.

9. Applicable Law and Jurisdiction

Any dispute related to the use of the website is subject to French law. Exclusive jurisdiction is given to the courts of [Créteil or Paris – depending on registered office location].

10. Reference Laws

Law No. 78-17 of January 6, 1978, amended by Law No. 2004-801 of August 6, 2004

Law No. 2004-575 of June 21, 2004, for Confidence in the Digital Economy

11. Glossary

User: Any internet user accessing the website

Personal data: “Information that allows, directly or indirectly, the identification of a natural person” (Article 4 of Law No. 78-17 of January 6, 1978)

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information about your browser and operating system.

With your permission, we may send you emails about our store, new products, and other updates.

ARTICLE 2 – CONSENT

When you provide us with personal information to complete a transaction and place an order, we assume you consent to our collecting it and using it for that specific purpose only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to decline.

If, after giving your consent, you change your mind, you may withdraw your consent at any time by contacting us at contact@hair-premium.com.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

ARTICLE 4 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled.

Keep in mind that certain providers may be located in or have facilities located in a different jurisdiction than you or us. If you proceed with a transaction involving the services of a third-party provider, then your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

ARTICLE 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

If you provide us with your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption by Stripe. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional widely accepted industry standards.

ARTICLE 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this website.

ARTICLE 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so we may continue to sell products to you.

ARTICLE 8 – EMAIL MARKETING AND NOTIFICATIONS

By entering your email at checkout and initiating a purchase, you agree that we may send you emails related to your order, including abandoned cart reminders and marketing offers. You acknowledge that consent is not a condition for any purchase.

QUESTIONS AND CONTACT INFORMATION

To access, correct, amend, or delete any personal information we have about you, or if you simply want more information, contact us at: contact@hair-premium.com

HAIR PREMIUM asks you to accept cookies to optimize performance, social media features, and advertising relevance.

Third-party cookies related to social media and advertising are used to provide enhanced social media features and personalized ads.

For more information or to manage your preferences, click on "More Information" or "Cookie Settings" at the bottom of the page.

To learn more about these cookies and how we process your personal data, please refer to our Privacy Policy.

FUNCTIONAL COOKIES

These cookies are essential for the proper functioning of the website and are therefore always active.

They include cookies that remember your visit during a session or, if you wish, from session to session.

They support basic functionalities such as the shopping cart and checkout process, assist with security issues, and ensure compliance with regulations.

PERFORMANCE COOKIES

These cookies help us improve the usability of our website by analyzing how visitors interact with it.

In some cases, they enhance the speed of response by storing your preferences.

Disabling these cookies may slow down the website and reduce the relevance of product or content recommendations.

SOCIAL MEDIA & ADVERTISING COOKIES

Social media cookies allow you to connect with social networks and share content from our website.

Advertising cookies (including third-party cookies) collect information to better tailor ads to your interests, whether on HAIR PREMIUM or other websites.

In some cases, these cookies involve the use of your personal data.

For more details on how your data is used, please consult our Privacy and Cookie Management Policy.

Disabling these cookies may result in less relevant advertising and prevent effective connection with Facebook, Instagram, or other social networks, and/or block content sharing features.

ARTICLE 1 – SCOPE

These Terms and Conditions of Sale and Use apply to all sales made through the website www.hair-premium.com, operated by Hair Premium. By using this website or purchasing any products, you agree to be bound by these terms. If you do not agree, you must not use our services.

ARTICLE 2 – WEBSITE CONDITIONS

By agreeing to these Terms, you declare that you have reached the age of majority in your country, or that you have given us your consent to allow any minor in your charge to use this website.

You must not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

ARTICLE 3 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

ARTICLE 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information made available on this site is not accurate, complete or current. The content on this site is provided for general information only.

ARTICLE 5 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

ARTICLE 6 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction.

ARTICLE 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

ARTICLE 8 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind.

ARTICLE 9 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.

ARTICLE 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send creative ideas, suggestions, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, edit, copy, publish and use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence or pay compensation.

ARTICLE 11 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors at any time without prior notice.

ARTICLE 13 – PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform or participate in unlawful acts; to violate any regulations, laws or local ordinances; or to submit false or misleading information.

ARTICLE 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. You agree that your use of the service is at your sole risk. The service and all products delivered through it are provided ‘as is’ and ‘as available’.

Hair Premium shall not be liable for any injury, loss, claim, or any direct, indirect or consequential damages of any kind.

ARTICLE 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Hair Premium and our affiliates, partners, officers, directors, and employees, from any claim or demand made by any third-party due to your breach of these Terms or your violation of any law or the rights of a third-party.

ARTICLE 16 – SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions shall remain valid and enforceable.

ARTICLE 17 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us or by ceasing to use our site.

ARTICLE 18 – ENTIRE AGREEMENT

These Terms and any policies posted by us constitute the entire agreement and understanding between you and us.

ARTICLE 19 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.

ARTICLE 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contact@hair-premium.com

Once your order is shipped, you will receive a tracking number by email within an average of 5 to 10 business days after your order date.

You can track your package on partner sites such as La Poste, Mondial Relay, or others depending on the destination.

Alternatively, you can track your shipment easily on this website: https://parcelsapp.com/en/tracking/

using your tracking number.

Delivery

Our delivery times do not include weekends or public holidays:

France: 7 to 15 business days

International: 10 to 20 business days

Delays

In rare cases, packages may take longer than expected due to strikes, year-end holidays, or force majeure events. We have no control over shipping delays and cannot be held responsible for unexpected transit issues.

If your package has not arrived within 30 days, we will either resend your order or issue a full refund.

Incorrect Information

Any mistakes made by the customer when providing delivery information—such as incorrect address, email, name, city, or country—that result in delivery problems will be the customer’s responsibility. Our refund or free reshipment policies will not apply in these cases.

Returns

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted.

To qualify for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To initiate a return, you must provide the order confirmation email you received and contact us at contact@hair-premium.com.

Returns must be sent with tracking. The return address will be provided when you contact us at contact@hair-premium.com.

Order Cancellation

Once an order is placed, it cannot be canceled after 12 hours as it may have already been processed.

Unclaimed Packages

We are not responsible for any packages returned to us due to refusal, unclaimed status, undeliverable addresses, or incorrect/insufficient address information. It is the customer’s responsibility to provide accurate and sufficient delivery details.

Customs Duties and Taxes

Customs may delay the delivery of some packages. We have no control over customs procedures and cannot be held responsible for any resulting delays.